Purchase Information

ORDERING

The easiest way to order is directly from this website.
Here you can register for an account to view your previous orders and ordering products.

Order e-mail: info@tennsmycken.se
Only payment with Paypal accepted when ordering by e-mail.

In the email you should include:
Name or article number, amount, color and length.
Delivery adress and contact information.

You will get a confirmation email with payment instructions within 1-3 days.

CARD PAYMENT
We cooperate with EPAY Payment Solutions. They are certified according to
Payment Card Industry Data Security Standard / PCI standard.
PCI Standard meets the 200 security points regarding customers’ card data.
Quick Payment is made through SSL-secured connection and 3D Secure.
VISA card must be connected to Verified by Visa and
MasterCard MasterCard SecureCode.

INVOICE PAYMENTS
Invoice payments are handled by PayEx Faktura. Read payment information.

PRICES
All prices in the web shop are displayed including VAT.

RESERVATIONS
We reserve the right for price adjustments and changes to the inventory.
We reserve the right for any technical error on the website, browser, network and servers.
We reserve the right to correct product texts, pictures and prices.
Colour deviations may occur due to technical reasons.

CANCELLATION
According to Distance Contracts, you as a customer have the right to cancel your purchase within 14 days after you have received the goods.
When we have received the returned goods and found that it is not damaged, we will reimburse you within 30 days for the amount you have paid for the goods. Return fees will be added.
Returned goods must be intact and in its original package.
Invoice or delivery note must always be enclosed in the return package.
We don’t take any responsibility for goods damaged during shipping, therefore make sure to pack it well.

Return address:
IRKA’S TENNSMYCKEN
Kungsgatan 19, 961 61 BODEN

Complaint
If the product is defective or damaged, you should return it to us within 14 days.
Before returning the goods, please contact us at info@tennsmycken.se for further instructions.

Personal information
By registering on this website, you agree that we store and use your information to be able to provide a better customer service.
We assure that we will not sell or transfer any personal information to a third party.

If you have any questions, feel free to contact us at info@tennsmycken.se!